Reference

Terms and Conditions That Protect Your Play

When you open an account on mendali4d, you enter an agreement with us about how deposits, withdrawals, gameplay and account security work.

Account ownership rulesDeposit and withdrawal termsGameplay and dispute resolution
mendali4d Terms and Conditions That Protect Your Play
GET HELP WITH YOUR ACCOUNT

How to Reach Us About Your Terms

Live Chat Open your account and tap the chat icon in the bottom-right corner.
Email Support Contact [email protected] with your account email and the issue.
In-Lobby Help Centre After logging in, visit Settings > Help & Legal to view your account terms…
HOW WE PROTECT YOUR DATA

Security, Privacy and Account Control

Data Handling

Your account details, payment information and gameplay history are encrypted and stored on secure servers. We collect only the data needed to verify your identity, process deposits and withdrawals, and comply with local regulations. We do not sell your personal information.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference and track gameplay sessions for fraud prevention. You can clear cookies in your browser settings; doing so may log you out. We do not use cookies to build advertising profiles.

Account Access Control

Your login uses email and password. Enable two-factor authentication in Settings to add a security layer. If you suspect unauthorized access, contact live chat immediately and we will freeze your account pending review.

Data Retention

We retain your account data for seven years after your last active session to comply with anti-money laundering rules. Closed accounts are archived; you may request permanent deletion after one year of inactivity by emailing [email protected].

Withdrawal Verification

Large withdrawal requests — above 10,000,000 Indonesian Rupiah — trigger identity verification. You may be asked for a copy of your ID or proof of address. This process protects your account and ensures funds reach the correct owner.

Policy Changes

We update these terms when regulations change or to improve clarity. Material changes are announced 14 days in advance. Continued use of your account after the effective date means you accept the updated terms. Contact support if you have questions about any change.

Your Rights and Our Obligations

Contact live chat or email [email protected] within 30 days of the transaction with your account email and the date the issue occurred. Provide transaction ID and a clear description. Our team investigates and replies within 48 hours. Game outcomes are recorded server-side and cannot be reversed, but we review the round logic to confirm fairness.

You can update your email, password and phone number in Settings at any time. You cannot change your registered name or date of birth; these are locked for security. To modify locked fields or close your account permanently, contact [email protected] with photo ID verification.

Withdrawals via DANA, OVO, GoPay and QRIS usually clear within one business day after submission. Bank transfers may take one to three business days depending on your bank. Amounts held pending verification may delay processing. Check your account status page to track withdrawal progress in real time.

All deposits are processed the same way regardless of your city in Indonesia. DANA, OVO, GoPay and QRIS payments clear in under a minute. Bank transfers may take up to two hours. Minimum deposit is 50,000 Indonesian Rupiah. No deposit fees apply on any payment method.

Each person must register their own account using their own email and identity. Account sharing is prohibited under our terms and may result in permanent suspension. Multiple accounts from the same person are flagged automatically. If you need a second account, close your first one through Settings > Account Management.

Contact live chat immediately with your registered email. We lock accounts for suspected fraud, unpaid disputes or terms violations. Our support team will explain the reason and outline next steps. If you disagree with the suspension, request an appeal and provide any relevant documentation to [email protected] within seven days.

Yes. The same terms apply whether you access mendali4d on the website or download the app to your phone. Your account, login, payment methods and gameplay history sync across all devices instantly. Download the app from your device's store for a faster experience on Dragon Tiger, Three Monkeys and live tables.