Reference

Legal framework that protects your account

Your account security and payment integrity are central to how we operate mendali4d.

Account verification step-by-stepData handling & withdrawal securitySupport channels & response times
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mendali4d Legal framework that protects your account
REACH US DIRECTLY

How to contact us about legal or account concerns

We staff support across multiple channels so you can reach us the way that suits you.

Live chat Open the chat icon in your lobby or from this page.
Email support Send queries about data requests, withdrawal disputes or account security to [email protected].
In-account settings Navigate to Settings → Account & Legal to view your data, update contact details…
SECURITY & YOUR DATA

How we handle your information and account safety

Account security is not something we delegate. We use two-factor authentication (2FA) for all logins, verify identity through official documents when you request a withdrawal, and encrypt all data in transit and…

Two-factor authentication

Enable 2FA in Settings → Security the moment you open your account. You'll confirm each login with a code sent to your registered phone number or email, blocking unauthorised access.

Data retention

We retain your account history, transaction records and identity documents only for the duration required by regulation in your region. You can request deletion of certain non-essential data anytime.

Payment tokenisation

Your DANA, OVO, GoPay and QRIS credentials are never stored. Each deposit and withdrawal uses a one-time token, so your payment app remains secure even if our systems were compromised.

Cookies & tracking

We use essential cookies to maintain your session and fraud-detection cookies to protect your account. You can review and manage cookie preferences in Settings → Privacy anytime.

Account recovery

If you suspect unauthorized access, contact us immediately via live chat or email. We'll freeze your account, verify your identity through registered documents, and restore your balance if fraud is confirmed.

Data request process

Request a full copy of your personal data through Settings → Account & Legal. We'll compile and email your data export within 10 business days, and you can port it to another service if you choose.

Frequently asked questions about legal and account rights

When you close your account, we immediately disable login access. We retain transaction records and identity documents only as long as local regulation requires—typically 5–7 years for financial compliance. You can request permanent deletion of non-essential personal data anytime by contacting [email protected].

Every withdrawal request triggers identity verification. We'll ask for a photo of your government-issued ID, a selfie matching the ID, and confirmation of your registered payment method. Once verified, your withdrawal clears to your DANA, OVO, GoPay or QRIS account within 24 hours. You'll see a timestamped record in your account history.

Yes. If you believe a transaction was unauthorised or a game result was incorrect, file a complaint through Settings → Account & Legal or email [email protected] with the transaction ID. We investigate within 48 hours and respond with findings. Disputes are logged and tracked on your account.

Navigate to Settings → Account & Legal and select Export Data. We'll compile your full account history, all deposits and withdrawals, and personal data and send it as a downloadable file within 10 business days. The file format is standard CSV, portable to any platform.

Your DANA, OVO, GoPay and QRIS details are never stored on our servers. Each transaction uses a one-time encrypted token that expires after use. All data in transit is secured with SSL encryption, and we pass annual security audits. Your payment app remains safe even if our platform experiences an incident.

Account access and eligibility depend on local law. Players in supported regions—where local law permits—can open an account with a valid government ID, confirm their age and register their payment method. We do not operate in jurisdictions where we are prohibited by local regulation.

Go to Settings → Security and select Enable 2FA. Choose SMS or email delivery, and confirm your phone number or email address. On your next login, enter your credentials and then the code we send you. This step takes 30 seconds and blocks unauthorised logins instantly.

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